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Is there an easy way to link articles together in my Knowledge Base?
Yes absolutely. The video below shows how to search for other articles within the Knowledge Base article editor and drop in direct article links.Please note: Only administrators can create or edit Knowledge Base articles. Need more guidance? Learn how to create a Knowledge Base article from scratch...
How do I fix the problem where hyperlinks don't work within the panel?
To solve the issue where links will not open new windows or tabs within the panel on windows, go to the start menu and type "run" within the search bar. Open the run program and copy the following within the textbox: regsvr32 "c:\Program Files (x86)\Internet Explorer\ieproxy.dll" Then click ok...
I would like to install LiveHelpNow as a link which will hide when all operators are offline.
Here are steps by step instructions: This step is only required if LiveHelpNow chat or helpOut button code is not already installed on your web page: Install invisible button code anywhere on your web page. Invisible button code may be found in Admin Panel->Chat system->installation->...
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