Support Center > Knowledge Base> Tagged: data
Tag: data
2 Articles
Orange arrow Can I view visitors raw log data (IP Address, Hostname, etc.) for more than 2 days?

  LiveHelpNow stores visitor raw log data (IP Address, Hostname, etc.) for 48 hrs. The raw data is analyzed every 24 hours and compiled into individual reports (i.e. visitors by country/city, referrers, computer type, search keywords, search engines, chat session origin, and many, many more) Once...
Orange arrow How and where is Live Chat, Ticket and Knowledge Base data stored?

  All account data (chat transcripts, tickets, knowledge base articles) is stored at Rackspace data center in Virginia. The data is transmitted via 256bit encrypted SSL channel, stored behind a firewall and encrypted at rest. We use Transparent Data Encryption(TDE):

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