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Tag: data
2 Articles
Orange arrow Can I view visitors raw log data (IP Address, Hostname, etc.) for more than 2 days?

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  LiveHelpNow stores visitor raw log data (IP Address, Hostname, etc.) for 48 hrs. The raw data is analyzed every 24 hours and compiled into individual reports (i.e. visitors by country/city, referrers, computer type, search keywords, search engines, chat session origin, and many, many more) Once...
Orange arrow How and where is Live Chat, Ticket and Knowledge Base data stored?

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  All account data (chat transcripts, tickets, knowledge base articles) is stored at Rackspace data center in Virginia. The data is transmitted via 256bit encrypted SSL channel, stored behind a firewall and encrypted at rest. We use Transparent Data Encryption(TDE): http://technet.microsoft.com/en-u...

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