Support Center > Knowledge Base> Tagged: custom variable
Tag: custom variable
3 Articles
Orange arrow I would like to provide operators with additional information about the visitor by displaying a custom iframe with custom SRC attribute within operator panel when visitor is selected, is this possibl

  You may load a custom iframe into the operator panel loading custom web page located on your website when visitor is selected by utilizing custom information feed. Specifically lhnCustom1, lhnCustom2 or lhnCustom3 located within LiveHelpNow code installed on your website. For example this code...
Orange arrow Is there a way to pass information that our website already knows about a visitor to LiveHelpNow operator panel for our agents to see?

  Absolutely, we call it "Custom information Feed"Custom Information Feed Custom Information Feed is another valuable feature of LiveHelpNow Live Chat Software. It allows for a custom information to be passed from your website pages to the customer service agents servicing your LiveHelpNow Live Chat ...
Orange arrow Custom parameters do not flow correctly when "Same IP - New chat session" setting is enabled

  If "Same IP - New chat session" setting is enabled in Admin Panel->Chat System->System Setup->System settings and Custom1,2,3 parameters are used to pass custom information about the customer they might not flow correctly.Here's a workaround: Remove Custom1,2 and 3 assignments from the ...

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