Tag: SLA
2 Articles
Orange arrow How do i setup reminders for my agents to resolve / provide update to tickets assigned to them per my SLA?

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  To setup reminders for open tickets for agents to provide update / resolve assigned to them tickets per your organization SLA please use reoccurring triggers. Please follow these easy steps: Login to your LiveHelpNow account and switch to Admin Panel Proceed to Ticket system->System setup-&...
Orange arrow What is LiveHelpNow Service Level Agreement (SLA)?

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  We understand it is important that our customers fully comprehend the terms that define our level of service. Particular aspects of our service are listed below: LiveHelpNow uses RackSpace as Third Party for private cloud hosting environment, network and hardware uptime. http://www.rackspace.co...

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