Tag: SLA
2 Articles
Orange arrow How do i setup reminders for my agents to resolve / provide update to tickets assigned to them per my SLA?

  To setup reminders for open tickets for agents to provide update / resolve assigned to them tickets per your organization SLA please use reoccurring triggers. Please follow these easy steps: Login to your LiveHelpNow account and switch to Admin Panel Proceed to Ticket system->System setup-&...
Orange arrow What is LiveHelpNow Service Level Agreement (SLA)?

  We understand it is important that our customers fully comprehend the terms that define our level of service. Particular aspects of our service are listed below: LiveHelpNow uses RackSpace as Third Party for private cloud hosting environment, network and hardware uptime. http://www.rackspace.co...

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