Support Center > Knowledge Base> Tagged: chat fields
Tag: chat fields
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Orange arrow Is it possible to supply and pre-fill on the pre-chat form already known information by our website such as customer name, email, etc?

  You may easily supply pre-chat fields to be pre-filled within the pre-chat window so customer does not have to provide an already known by your website/service information. Here are the easy steps: Make sure that every prechat field is linked to a CRM field in Admin panel->Chat system->Cu...

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