Knowledge Base Categories

General Questions(35 Articles)
Orange Arrow Are there any limitations in the Trial account?
Orange Arrow Can I keep my settings after my free trial expires?
Orange Arrow I have multiple web sites I would like to support. Is this possible with LiveHelpNow ?
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Services and Features(42 Articles)
Orange Arrow Can I place chat buttons on more than one site/domain?
Orange Arrow Can I have more than one chat button on my site?
Orange Arrow Can I customize my messages?
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Security and Privacy(12 Articles)
Orange Arrow Is any software downloaded on my visitors computer when they visit my Websites?
Orange Arrow Can your system be used with dynamic and secure web pages? Does it work properly on Linux hosting?
Orange Arrow Does the software contain any ad ware or spy ware programs?
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Billing and Pricing(7 Articles)
Orange Arrow Will I be billed automatically each month?
Orange Arrow Is there a setup fee? Are there any additional payments?
Orange Arrow When does my billing cycle start?
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RFQ / RFP questions(1 Articles)
Orange Arrow What is LiveHelpNow Service Level Agreement (SLA)?
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Getting Started(24 Articles)
Orange Arrow How do I view the session History for a visitor? (The pages that a visitor has visited in this Particular Session on my Web site).
Orange Arrow How will I know when someone enters the chat?
Orange Arrow I would like to see a video demo of the software and possibly request a live demo with a LiveHelpNow specialist
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Installation(29 Articles)
Orange Arrow Can I monitor visitor traffic on my eBay auction page?
Orange Arrow How do I install LiveHelpNow code on my OfficeLive powered website?
Orange Arrow I need to install LiveHelpNow on a new computer, where do I download the Alerter desktop module?
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Training Resources(19 Articles)
Orange Arrow How do I view the session History for a visitor? (The pages that a visitor has visited in this Particular Session on my Web site).
Orange Arrow How do I use the callback system?
Orange Arrow How will I know when someone enters the chat?
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Account Setup(10 Articles)
Orange Arrow How do I create departments and assign operators to them?
Orange Arrow Can I hide the chat button when I am offline?
Orange Arrow How do I change the automatic logout settings for my operators?
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Customization(18 Articles)
Orange Arrow Can you send automotive sales leads to my systems in ADF XML format?
Orange Arrow How do I remove the “Search Knowledge” link from my pre-chat requirements?
Orange Arrow How do I add/update operators on my account?
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Live Chat System(49 Articles)
Orange Arrow Can I monitor visitor traffic on my eBay auction page?
Orange Arrow How do I customize the Welcome Message Sent at the start of a Chat Session?
Orange Arrow How do I change the message that appears when I terminate a chat session?
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Ticket System(20 Articles)
Orange Arrow I installed the live help chat feature.. but now I'm thinking I want to try out the ticket system. Do I need to download new software or make any changes to the code on the site?
Orange Arrow How do I manage ticket notifications? Who gets notified, when, and why?
Orange Arrow How do I remove Priority or Category field from Ticket submission form?
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Knowledge Base(12 Articles)
Orange Arrow Can I install LiveHelpNow as a Right Tab that shows available help options when clicked?
Orange Arrow When customizing the knowledge base, how do I remove all ticket system references?
Orange Arrow I would like to publish our Knowledge Base so it can be accessed by our customers, what are the steps?
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Embedded Widget(3 Articles)
Orange Arrow How do i change title, button text, etc. on the Embedded Widget?
Orange Arrow How do i customize Embedded widget to closely match my website colors?
Orange Arrow I would like to hide the tab for the embedded window when all agents are offline
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Advanced Customization(46 Articles)
Orange Arrow What are the software requirements for running the LiveHelpNow Alerter?
Orange Arrow I would like to provide operators with additional information about the visitor by displaying a custom iframe with custom SRC attribute within operator panel when visitor is selected, is this possible?
Orange Arrow How do I show a custom chat invitation message tailored to unique visitor information?
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Integrations(24 Articles)
Orange Arrow I would like to provide operators with additional information about the visitor by displaying a custom iframe with custom SRC attribute within operator panel when visitor is selected, is this possible?
Orange Arrow I would like to do additional programming on my website but I need to detect whether there are operators online under my account. Is this possible to determine?
Orange Arrow How do I export chat transcripts for my records?
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HelpOut Tab(12 Articles)
Orange Arrow Can I install LiveHelpNow as a Right Tab that shows available help options when clicked?
Orange Arrow How do I change the tab image shown by HelpOut Tab?
Orange Arrow How do I change the Chat, Ticket and Callback button images shown by HelpOut Tab?
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Chat Buttons(8 Articles)
Orange Arrow I would like to have my web page open different chat window based on user input. I have 2 live chat buttons that are asking the visitor to select "Live chat language preference" one for English and another for Spanish and I would like to have each button open correctly customized chat window.
Orange Arrow Is it possible to install LiveHelpNow on a flash based website?
Orange Arrow Is it possible to supply and pre-fill on the pre-chat form already known information by our website such as customer name, email, etc?
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Chat Windows(8 Articles)
Orange Arrow Can I force https secure chats on http pages?
Orange Arrow How do I customize chat window with CSS
Orange Arrow I would like to redirect the visitor to a custom offline contact form which already exists on my site instead of opening LiveHelpNow "leave a message" form, is this possible?
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Chat Invitations(6 Articles)
Orange Arrow I would like to use my own invitation to chat that I designed, can I do that?
Orange Arrow How do I show a custom chat invitation message tailored to unique visitor information?
Orange Arrow Is it possible to trigger a chat invitation based on user action, for example if there are products in the shopping cart?
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Adv Installation(1 Articles)
Orange Arrow I have a responsive site. How do I change the live chat button when visitors are viewing my site on a mobile device?
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Adv Customization(4 Articles)
Orange Arrow I have a responsive site. How do I change the live chat button when visitors are viewing my site on a mobile device?
Orange Arrow How do I deal with SPAM emails that are being created as tickets in my account?
Orange Arrow I would like to show a name and time for each chat message in the embedded widget
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Adv Troubleshooting(2 Articles)
Orange Arrow My Alerter keeps going offline, why?
Orange Arrow I am unable to upload files in LiveHelpNow panel, how to fix?
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Ticket Windows(1 Articles)
Orange Arrow How do i customize ticket window with CSS?
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Troubleshooting(44 Articles)
Orange Arrow Custom parameters do not flow correctly when "Same IP - New chat session" setting is enabled
Orange Arrow Can I still use LiveHelpNow events with Google Tag Manager?
Orange Arrow The invitation to chat is shown behind the flash object on my page, how do I fix it?
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