Knowledge Base Categories

General Questions(35 Articles)
Orange Arrow Are there any limitations in the Trial account?
Orange Arrow Can I keep my settings after my free trial expires?
Orange Arrow What is an ASP (Application Service Provider)?
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Services and Features(42 Articles)
Orange Arrow Can I place chat buttons on more than one site/domain?
Orange Arrow Can I have more than one chat button on my site?
Orange Arrow Can I customize my messages?
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Security and Privacy(11 Articles)
Orange Arrow Is any software downloaded on my visitors computer when they visit my Websites?
Orange Arrow Can your system be used with dynamic and secure web pages? Does it work properly on Linux hosting?
Orange Arrow Does the software contain any ad ware or spy ware programs?
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Billing and Pricing(7 Articles)
Orange Arrow Will I be billed automatically each month?
Orange Arrow Is there a setup fee? Are there any additional payments?
Orange Arrow When does my billing cycle start?
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RFQ / RFP questions(1 Articles)
Orange Arrow What is LiveHelpNow Service Level Agreement (SLA)?
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Getting Started(24 Articles)
Orange Arrow How do I upgrade to paid subscription?
Orange Arrow How do I view the session History for a visitor? (The pages that a visitor has visited in this Particular Session on my Web site).
Orange Arrow How will I know when someone enters the chat?
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Installation(28 Articles)
Orange Arrow Can I monitor visitor traffic on my eBay auction page?
Orange Arrow How do I install LiveHelpNow code on my OfficeLive powered website?
Orange Arrow How do i install LiveHelpNow on ZenCart?
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Training Resources(19 Articles)
Orange Arrow How do I view the session History for a visitor? (The pages that a visitor has visited in this Particular Session on my Web site).
Orange Arrow How do I chat with my international customers using real time language translation?
Orange Arrow How do I use the callback system?
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Account Setup(10 Articles)
Orange Arrow How do I create departments and assign operators to them?
Orange Arrow How do I change the automatic logout settings for my operators?
Orange Arrow What extra permissions can I give to an operator?
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Customization(18 Articles)
Orange Arrow Can you send automotive sales leads to my systems in ADF XML format?
Orange Arrow How do I remove the “Search Knowledge” link from my pre-chat requirements?
Orange Arrow Can i remove "Powered by LiveHelpNow" link shown in the chat,ticket and callback windows?
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Live Chat System(49 Articles)
Orange Arrow Can I monitor visitor traffic on my eBay auction page?
Orange Arrow How often does the operator panel refresh to let me know of a new chat in the queue?
Orange Arrow What happens when a visitor’s request to chat is not accepted? How long will they stay in the queue?
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Ticket System(19 Articles)
Orange Arrow How do I add a customer satisfaction survey to my Ticket responses?
Orange Arrow I installed the live help chat feature.. but now I'm thinking I want to try out the ticket system. Do I need to download new software or make any changes to the code on the site?
Orange Arrow How do I manage ticket notifications? Who gets notified, when, and why?
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Knowledge Base(12 Articles)
Orange Arrow How do i point a subdomain for my domain to my Knowledge Base System account?
Orange Arrow How do I create a new Knowledge Base article?
Orange Arrow How do I add an image to a Knowledge Base article?
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Embedded Widget(3 Articles)
Orange Arrow I would like to hide the tab for the embedded window when all agents are offline
Orange Arrow How do i customize Embedded widget to closely match my website colors?
Orange Arrow How do i change title, button text, etc. on the Embedded Widget?
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Advanced Customization(45 Articles)
Orange Arrow What are the software requirements for running the LiveHelpNow Alerter?
Orange Arrow I would like to provide operators with additional information about the visitor by displaying a custom iframe with custom SRC attribute within operator panel when visitor is selected, is this possible?
Orange Arrow I would like to do additional programming on my website but I need to detect whether there are operators online under my account. Is this possible to determine?
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Integrations(23 Articles)
Orange Arrow I would like to provide operators with additional information about the visitor by displaying a custom iframe with custom SRC attribute within operator panel when visitor is selected, is this possible?
Orange Arrow I would like to do additional programming on my website but I need to detect whether there are operators online under my account. Is this possible to determine?
Orange Arrow How do I export chat transcripts for my records?
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HelpOut Tab(12 Articles)
Orange Arrow Can I install LiveHelpNow as a Right Tab that shows available help options when clicked?
Orange Arrow How do I change the tab image shown by HelpOut Tab?
Orange Arrow How do I change the Chat, Ticket and Callback button images shown by HelpOut Tab?
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Chat Buttons(8 Articles)
Orange Arrow Can I use custom live chat online/offline buttons/images instead of the ones you provide?
Orange Arrow I would like to install LiveHelpNow as a link which will hide when all operators are offline.
Orange Arrow I would like to have my web page open different chat window based on user input. I have 2 live chat buttons that are asking the visitor to select "Live chat language preference" one for English and another for Spanish and I would like to have each button open correctly customized chat window.
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Chat Windows(7 Articles)
Orange Arrow Can I force https secure chats on http pages?
Orange Arrow how do I remove the email and print icons on a chat window?
Orange Arrow How do I customize chat window with CSS
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Chat Invitations(6 Articles)
Orange Arrow I would like to use my own invitation to chat that I designed, can I do that?
Orange Arrow How do I show a custom chat invitation message tailored to unique visitor information?
Orange Arrow Is it possible to trigger a chat invitation based on user action, for example if there are products in the shopping cart?
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Adv Installation(1 Articles)
Orange Arrow I have a responsive site. How do I change the live chat button when visitors are viewing my site on a mobile device?
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Adv Customization(3 Articles)
Orange Arrow How do i setup reminders for my agents to resolve / provide update to tickets assigned to them per my SLA?
Orange Arrow I have a responsive site. How do I change the live chat button when visitors are viewing my site on a mobile device?
Orange Arrow I would like to show a name and time for each chat message in the embedded widget
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Adv Troubleshooting(2 Articles)
Orange Arrow I am unable to upload files in LiveHelpNow panel, how to fix?
Orange Arrow My Alerter keeps going offline, why?
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Ticket Windows(1 Articles)
Orange Arrow How do i customize ticket window with CSS?
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Troubleshooting(44 Articles)
Orange Arrow Custom parameters do not flow correctly when "Same IP - New chat session" setting is enabled
Orange Arrow Can I still use LiveHelpNow events with Google Tag Manager?
Orange Arrow The invitation to chat is shown behind the flash object on my page, how do I fix it?
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