Customize invitation to chat

I would like to use my own invitation to chat that I designed, can I do that?

Yes, here's what you need to do:

Please either ask LiveHelpNow engineer or your webmaster to help you implement the steps described in this support article:

1. Within the LiveHelpNow Live Chat installation code or HelpOut Tab code add this variable var lhnCustomInvitation = '1'.
   This tells LiveHelpNow code not to use stocked invitation and use yours.
2. Design your chat invitation as an HTML block element (i.e. DIV) by following these schematics:
   
   
   

   <div id="Zsmenu" class="lhnInviteContainer">
   <div class="LHNInviteTitle">Live Help</div>
   <div id="Zsleft" class="LHNInviteMessage"></div>
   <div class="LHNInviteButtons">
   <a class="LHNInviteCloseButton" onclick="CloseLHNInvite();return false;" href="#">x</a>
   <a class="LHNInviteAcceptButton" onclick="OpenLHNChat();return false;" href="#">Start Chat</a>
   </div>
   </div>

3. Add HTML for your custom invitation window designed in step 2 to your web pages where LiveHelpNow code is installed.
4. You are done.
   
   
   
   Elements glossary (please do NOT change Element IDs:
   

   Main container: 
   <div id="Zsmenu" class="lhnInviteContainer">
   
   Invitation message: 
   <div id="Zsleft" class="LHNInviteMessage">
   
   Close invitation button/link: 
   <a class="LHNInviteCloseButton" onclick="CloseLHNInvite();return false;" href="#">x</a>
   
   Accept invitation button/link: 
   <a class="LHNInviteAcceptButton" onclick="OpenLHNChat();return false;" href="#">Start Chat</a>

   
   
   

We strongly recommend contacting your webmaster or LiveHelpNow support to help you with Live Chat Invitation window customization as it requires special designing & programming skills.

If you would like to trigger chat invitations based on user actions, This article explains how.

You can also Display a dynamic chat invitation based on unique visitor information.