LiveHelpNow Help Desk

Support Center

BASIC

ADVANCED

Exact Match:

  • Home
  • Categories
  • Home
  • Categories
  1. Home
  2. Categories
  3. How to publish Knowledge Base system

How to publish Knowledge Base system

  • Date updated 2021-02-01
  • Author LiveHelpNow
  • Comments 0
  • Rating
  • Categories
  • Knowledge Base
  • Tags
  • publish knowledgebase

I would like to publish our Knowledge Base so it can be accessed by our customers, what are the steps?

You may need the help of your webmaster to publish your Knowledge Base. Here are the steps:

1. Login to your LiveHelpNow account, Switch to admin panel and go to Knowledge -> Publish.

2. Add CNAME record for your domain and point it to supportsystem.livehelpnow.net, i.e. help.yourdomain.com pointed to kb.livehelpnow.net how to publish CNAME record for your domain

3. Provide full URL of the subdomain you had pointed to supportsystem.livehelpnow.net on the publish screen

publish with cname

It takes about 20 minutes to 2 hours for the change to be propagated and once it is, you will be able to access your knowledge base site by simply navigating to your subdomain. i.e. http://support.yourdomain.com

If you would like to further customize the look and feel of your support system and make it look just like your main website please refer to this article

 

Rate this article


Your email is now subscribed to alerts for this article

Your email is not subscribed to alerts for this article

Subscribe to alerts for this article below

Unsubscribe to alerts for this article below


Leave a comment?

Related articles

  • Installation as a Tab Slideout - LiveHelpNow HelpOut Tab
    • 38605
    • 35
    • 0
  • Publish knowledge base system by pointing CNAME record for your domain
    • 24910
    • 29
    • 0
  • How to customize the look of the published Knowledge Base
    • 23067
    • 62
    • 0
  • How to remove ticket system references from the Knowledge Base
    • 28319
    • 70
    • 0
  • How to add articles to the Knowledge Base
    • 30574
    • 64
    • 0
  • Adding images to a Knowledge Base article
    • 22183
    • 58
    • 0
  • How to edit Knowledge Base articles
    • 19324
    • 58
    • 0
  • How to link Knowledge Base articles together
    • 23848
    • 58
    • 0
  • How to disable Knowledge Base article comments
    • 16828
    • 57
    • 0
  • How to manage Knowledge Base article comments
    • 17592
    • 57
    • 0

Popular Knowledge Base Articles

  • Customize with different languages
    • 22010
    • 27
    • 0
  • LiveHelpNow Section 508 Compliance & Accessibility for Visually Impaired Users
    • 17243
    • 61
    • 0
  • Unsecured content warnings
    • 16354
    • 57
    • 0
  • HelpOut Tab - changing Chat, Ticket and Callback button images
    • 24102
    • 27
    • 0

Knowledge Base Authors

  • Michael Conde
    Michael Conde
    Total articles: 10
  • LiveHelpNow
    LiveHelpNow
    Total articles: 254

Company Sites

Home

Blog

Categories

  • General Questions
  • Getting Started
  • Customization
  • Advanced Customization
  • Troubleshooting
  • All Categories

Connect With Us

  • LiveHelpNow, LLC
  • Customer Service Software
  • 515 S West End Blvd
    Suite 202
    Quakertown, PA 18951

  • 8775483001
  • help@livehelpnow.com
  • https://www.livehelpnow.net
    Powered by LiveHelpNow customer support suite