How many web agents does my site require?

It all depends on how many visitors your site receives daily.On average 1 chat agent for each 50 daily visitors should be sufficient.So if your site serves 200 unique visitors daily it is recommended to have 4 chat agents assuming the live chat button is installed in visible location on your [...]

Can my agents handle more than one chat at a time?

Absolutely! The LiveHelpNow operator panel is layed out in order to helps an agent serve up to 5 chat session simultaneously with minimum stress. Of course an agent can serve unlimited chat sessions at a time, we just recommend no more than 5. How do I manage the chat windows when I am chatting with more than one [...]