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Embedded Widget - Optional Mobile tweks

  • Date updated 2019-04-03
  • By Michael Conde

Adjust size, alter elements of Embedded widget for mobile devices

To make the chat button smaller: @media screen and (max-device-width: 480px) { #lhnHocButton{ zoom: .6; } } To adjust minimize button size of the Embedded Chat Window: @media screen and (max-device-width: 480px) { #lhnHelpOutCenter div.lhnWindow-header button.lhnWindow-header-closer, #lhnHelpOutCenter div.lhnWindow-header button.lhnWindow-header-minimizer {width:25px} } To [...]

BigCommerce Plugin Installation Guide

  • Date updated 2019-03-06
  • By Michael Conde

Here's the installation guide for LiveHelpNow BigCommerce Plugin

Install LiveHelpNow App from BigCommerce App Marketplace Confirm install After installation finishes, click "Get Started" to login to your LiveHelpNow account and select Embedded widget to be used for this installation. If you do not have LiveHelpNow account, please create one here. Click Authorize button to be prompted with LiveHelpNow credentials Select Embedded Widget to be used for your [...]

Mapping the flow for your Live Help Bot

  • Date updated 2020-01-20
  • By Michael Conde

How do I create Bot flow to send to LiveHelpNow Bot engineers for setup?

Live Help Bot is offered at $95/month flat fee per Bot with free setup and unlimited revisions done by LiveHelpNow engineers per your requirements. Here is general information on setup that we will need from you to get started.In order to start with Live Help Bot, please add it to your subscription in Admin Panel->My account->Services and someone from Bot dev team will reach out [...]

Using LiveHelpNow Support Ticket Software for Drip marketing (Lead nurture)

  • Date updated 2019-01-02
  • By Michael Conde

Can I use support ticket software for follow ups, reminders, drip email marketing campaigns?

You can easily setup LiveHelpNow support ticket software to serve as a drip email marketing campaign for lead nurturing. Let's consider the following very typical case: Send automated email to prospects who inquired about pricing after 24 hours, 72 hours, 1 week and 1 month. Steps to configure: Create a new ticket category "Pricing inquiry" in Admin Panel - Ticket System - System Setup - [...]

Routing chat to individual operators

  • Date updated 2018-11-21
  • By Michael Conde

Is it possible to route chats automatically to specific agents?

There are two ways to route chats to individual operators: Create a separate department for each operator, so there is only one agent in each. Then generate installation code in Admin Panel→Chat System→Installation for each department to be used on your website, or as a link in an email or social medial campaigns Edit installation code to specify operator ID found in Admin [...]

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Author Information

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    Michael Conde




    Description:
    Total articles: 10
    Article Categories: 8
    • Live Chat System
    • Adv Installation
    • Adv Troubleshooting
    • Installation
    • Adv Customization
    • Training Resources
    • Ticket System
    • Integrations
    Article Tags: 9
    • routing
    • notification
    • pre-chat requirements
    • Facebook
    • dropped
    • automations
    • support ticket automations
    • drip marketing with ticket software
    • abandoned chats

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