Can I use support ticket software for follow ups, reminders, drip email marketing campaigns?

You can easily setup LiveHelpNow support ticket software to serve as a drip email marketing campaign for lead nurturing. Let's consider the following very typical case: Send automated email to prospects who inquired about pricing after 24 hours, 72 hours, 1 week and 1 month. Steps to configure: Create a new ticket category "Pricing inquiry" in Admin Panel - Ticket System - System Setup - [...]

Is it possible to route chats automatically to specific agents?

There are two ways to route chats to individual operators: Create a separate department for each operator, so there is only one agent in each. Then generate installation code in Admin Panel→Chat System→Installation for each department to be used on your website, or as a link in an email or social medial campaigns Edit installation code to specify operator ID found in Admin [...]

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