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  3. SMS Chat - Department Routing

SMS Chat - Department Routing

  • Date updated 2016-04-11
  • Author LiveHelpNow
  • Comments 0
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  • Categories
  • Integrations
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  • department
  • SMS

How do i assign live chat originating via SMS to a specific department?

Please follow these steps to route live chat originating via SMS to a specific department:

  1. Record Portal Id for the SMS provisioned phone number in Admin panel->My account->Integrations->SMS->Configure


  2. Configure a new visitor trigger to route SMS chat for the provisioned phone number to a specific department in Admin Panel->Chat system->System setup->Visitor triggers as follows:

    a) Meet all conditions: Chat Window ID = Chat Portal ID recorded in the 1st step
    b) Action: Assign - To department

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