What is LiveHelpNow Service Level Agreement (SLA)?
We understand it is important that our customers fully comprehend the terms that define our level of service. Particular aspects of our service are listed below:
LiveHelpNow uses RackSpace as Third Party for private cloud hosting environment, network and hardware uptime. http://www.rackspace.com/managed_hosting/support/servicelevels/managedsla
Any critical issues with our software are resolved within 1 hour. Software uptime is 99.9%. We offer phone support at 1-877-548-3001 and Chat Support from 9AM-9PM EST 7 days a week.
Ticket Support is 24/7/365 via help @ livehelpnow . com or https://www.livehelpnow.net/lhn/ticketsvisitor.aspx?lhnid=1.
We also encourage you to follow us on Twitter and check the status of the suite as well as report critical issues at https://twitter.com/livehelpnow.