It’s easy to add a new article using the question & answer template built into the Knowledge Base. You can format article text in a variety of ways and even embed pictures and videos into your articles.
Please note: Only administrators & operators with permission can create Knowledge Base articles.
You can add a new article in the Operator Panel anytime inspiration strikes by scrolling over the [ + New] link and selecting [ ? Article].
Here are the steps:
You can also easily edit knowledge base articles & the changes you make will be instantly applied.