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Alerter login issue

Article ID: 7086 Email Print
Question
I receive "Can't connect to LiveHelpNow service" error when i try to login in Alerter

Answer

Please first download and install the latest version of Alerter software: http://www.livehelpnow.net/alerter

 

If you are using Windows XP, please exit Alerter and try downloading and installing this patch from Microsoft: http://www.microsoft.com/download/en/details.aspx?id=1639

In all other cases, the "Can't connect to LiveHelpNow service" error could only mean that your hardware or software firewall or proxy is blocking access to LiveHelpNow service. 

  • If your network or computer is behind a firewall please whitelist "*.livehelpnow.net" to allow access to our services. You may also try the following steps: http://help.livehelpnow.net/article.aspx?cid=1&aid=8164
  • If your network uses proxy access please click on "Configure proxy" link in Alerter settings to specify Proxy server access credentials.

 


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Article Details
Views: 8267 Created on: Mar 28, 2011
Date updated: Sep 13, 2014
Posted in: Troubleshooting
Tagged: alerter


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