How do I get every chat transcript sent to me by email?
You can have every chat transcript sent to you by entering your email address in Admin panel -> Chat System -> Customization -> Chat window, select chat window and find the setting listed as 'Email transcripts'.
If you would like chat transcripts emailed to different email addresses based on in-house business requirements, please create a chat window for each business workflow and specify email to be used to send chat transcripts to on chat window customization screen.
This way each chat window will use its own email address to send chat transcripts to.
Please consult this article for further help: