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LiveHelpNow proprietary Whisper Technology

Article ID: 12129 Email Print
What is “whisper mode” and how do I use it?


LiveHelpNow patent pending Whisper Technology allows Live Chat agents to monitor and coach each other as they chat with customers. “Whispers” will only appear for your chat agents, not for your visitors.

To whisper a message to another operator:

  1. Select an active chat session assigned to an operator other than yourself.
  2. Type your message into the chat box and Send the whisper.

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Views: 19645 Created on: Oct 25, 2011
Date updated: Feb 10, 2014

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