A Post-chat survey is a must have live chat software feature if you would like to capture customer feedback on their experience with your operators. It will help you improve the way customers are handled by your support staff.
In the future we will be developing a Net Promoter Score (NPS) version of the post-chat survey.
To enabled post chat survey please follow these steps:
Now your customers will be presented with post-chat survey after completion of a live chat session!Note: A customer must click on the End Chat icon in the chat window in order for a survey to show.To make sure every customer gets a chance to submit a survey it is also a good idea to enable automatic chat transcript emails to customers: http://help.livehelpnow.net/article/1/25908/How-to-configure-automatic-chat-transcript-emails-with-a-survey