Canned responses allow you to store commonly used messages like greetings, product/service descriptions, and short answers to frequently asked questions for repeated use when chatting with customers.
*Anyone with an operator profile can create their own canned messages - only Admins can share their canned messages with other operators on an account*
To add canned responses:
As an administrator, you can share all of your canned responses with some or all operators on your account at any time.
Go to Admin panel -> Canned messages -> Canned responses and click the Share link to give operators your canned responses.
Learn how the canned responses you create are organized for easy access.