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Can my agents handle multiple chats at a time?

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Question
Can my agents handle more than one chat at a time?

Answer

Absolutely!

The LiveHelpNow operator panel is layed out in order to helps an agent serve up to 5 chat session simultaneously with minimum stress.

Of course an agent can serve unlimited chat sessions at a time, we just recommend no more than 5.

How do I manage the chat windows when I am chatting with more than one customer?


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Article Details
Views: 12450 Created on: Jun 19, 2009
Date updated: Feb 10, 2014

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