Support Center > Knowledge Base> Article: Chat session initialization

Chat session initialization

Article ID: 1566 Email Print
How will I know when someone enters the chat?


If you are using LiveHelpNow operator console ( and your status is "Online" you will see a notification immediately after visitor starts a new chat session.

If you are using web-based operator console you will hear a "door-bell" sound and the visitor who started the chat session will be marked with a bright red icon and "Chatting" status.

Related articles

Article Details
Views: 46658 Created on: Aug 06, 2009
Date updated: Jul 06, 2012

Poor Outstanding