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Updating LiveHelpNow subscription using PayPal

Article ID: 16325 Email Print
Question
I pay for LiveHelpNow with PayPal. Why am I asked to make a new payment when updating my subscription?

Answer

As a PayPal vendor, LiveHelpNow is only permitted to cancel or refund PayPal payments.

Whether you want to upgrade or downgrade, you'll have to start a new subscription when completing your update through the Admin panel -> My Account -> Services page.

Once your new PayPal subscription has been successfully completed your billing cycle will change to the date of the new subscription.

Your original PayPal subscription will then be prorated depending on your original billing cycle and then cancelled.


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Article Details
Views: 8035 Created on: Mar 29, 2012
Date updated: Mar 18, 2014

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