Support Center > Knowledge Base> Article: Live Chat Installation Options

Live Chat Installation Options

Article ID: 22896 Email Print
What are the most popular installation options for the Live Chat system? How do I find them?


It is a best practice to put live chat code on every page of your website to track all of your visitors.

Here are some popular installation options for the live chat software:

    1. HelpOut Tab®-Display help options to visitors in a snappy right tab that follows them from page to page. The HelpOut Tab®works with any combination of LiveHelpNow services.

      Get HelpOut Tab® code:
    2. Live chat button-A chat icon that displays the ‘online’ or ‘offline’ status of your account.
      There are 2 live chat button installation options.
    3. In an email signature- Invite visitors to chat via email using a link. The email signature link can also be used with social media. For example, add a link to Facebook pages or Twitter tweets.

      To get a live chat link:
      Login and switch to Admin panel -> Chat System -> Installation -> Live chat button -> In an Email Signature (as a link)

    4. Invisible button code- Monitor website visitors without displaying a link to chat. Visitors will not be able to initiate a chat request but automatic and proactive chat invitations will work normally.

      To get invisible button code: 
      Login and switch to Admin panel -> Chat System -> Installation -> Live chat button -> [Install Live Chat Button] -> On a website -> select Invisible Button (last option)
    5. Working with a content management system (CMS) like Wordpress or Joomla?

      LiveHelpNow plugins are available for websites built using Wordpress, Joomla, Magento, Drupal, Prestashop, and CS-Cart with more coming soon!



Related articles

Article Details
Views: 20503 Created on: Sep 14, 2012
Date updated: Nov 25, 2015

Poor Outstanding