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Hardware Firewall SonicWall Issues

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Question
I am using SonicWall on my network and LiveHelpNow operator panel sometimes does not load. It happens randomly.

Answer

This solution applies only to SonicWall users having intermitten connectivity issues with LiveHelpNow operator panel:

To resolve the issue please follow these steps

  1. On the SonicWall please go to http://lanip/diag.html
  2. Click on Internal Settings
  3. Find the setting Enforce Host Tag Search for CFS
  4. Uncheck the box and click Accept

 

 


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Article Details
Views: 14163 Created on: Jan 08, 2013
Date updated: Sep 13, 2014
Posted in: Troubleshooting

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