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How to view closed tickets

Article ID: 26496 Email Print
Question
How do I view closed tickets?

Answer

LiveHelpNow ticketing system stores your ticket transcripts for 2 full years and allows you to search through past tickets using the "Filter" link under the Tickets tab in your Operator Panel.

To view closed tickets in the ticket grid select Filter, scroll down and check 'include closed'. The ticket grid will update automatically and include closed tickets below your Open and Working tickets.

If you want to view ONLY closed tickets, click the Status filter and select Closed.

 


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Article Details
Views: 15224 Created on: Feb 01, 2013
Date updated: Aug 18, 2014

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