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Showing operator photo in chat

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Question
How do I show operator photos in the chat window for my customers to make it more personal

Answer

To have operators' photos show in the chat window please do the following:

  1. Go to Admin Panel -> My Account -> Departments and select the department the operators are in.
  2. Check 'Display Operator's Photo In Chat' and select 'Update department'.
  3. Upload photographs for each operator in this department, please make sure that photographs do not exceed 110px in width. To upload photographs please go to Admin Panel -> My Account -> Operators and click on an individual operator record to attach a photograph to the operator's profile.

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Article Details
Views: 9556 Created on: Sep 22, 2010
Date updated: Oct 17, 2013
Posted in: Live Chat System

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