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LiveHelpNow HelpOut Tab module for Drupal

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Question
Is there a HelpOut Tab module I can use on my Drupal powered site?

Answer

Give customers direct access to your best online support resources with LiveHelpNow's HelpOut Tab. Display help options to visitors in a snappy right tab that's easy to spot and works intuitively.

The HelpOut Tab works with any combination of LiveHelpNow systems: Live chat, Knowledge Base, Ticket management, and Call Management. Learn more about how the HelpOut Tab works and its benefits: http://blog.livehelpnow.net/eliminate-costly-support-calls-with-the-click-of-a-button

 

Instructions on how to install and configure the HelpOut tab on Drupal 

Installation for Drupal 6 & 7:

1. Download the Drupal module.

2. Extract the zip file and upload the files to the sites -> all -> modules folder

3. Login to your Drupal website as an administrator.

(Version 6):

(Version 7):

 

4. Get to the modules page.

(Version 6): Go to Administer -> Site building -> Modules.

(Version 7): Go to Modules -> Install new module.

 

5. Install the module.

(Version 6): Enable the LiveHelpNow module and click "Save configuration".

(Version 7): Install the module either from a URL or after downloading a zip file. URL: https://www.livehelpnow.net/media/plugins/drupal/lhnhelpout-7.x-1.0.zip

 

Configuration for Drupal 6 & 7:

1. Login to your Drupal website as an administrator.

(Version 6):

(Version 7):

 

2. Get to the LiveHelpNow module.

(Version 6): Go to Administrator -> LiveHelpNow Help Desk HelpOut Tab.

(Version 7): Go to Modules and enable the LiveHelpNow module.

(Version 7): Go to Configuration and select the LiveHelpNow module under User Interface.

 

3. Fill out the module form.

(Version 6): Fill out the module form and click "Save configuration".

(Version 6): Fill out the module configuration form.

 

4. Get to the site building blocks.

(Version 6): Go to Administrator -> Site Building -> Blocks.

(Version 7): Go to Structure -> Blocks.

 

5. Find LiveHelpNow and save the block.

(Version 6): Find the LiveHelpNow module under "Disabled". From the drop down, select the block section you would like the button to appear in and click "Save blocks".

(Version 7): Find the LiveHelpNow module, change the region to your desired region and click "Save blocks".

 

If you would like to install the Chat Button plugin for Drupal, please click here.


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Article Details
Views: 10703 Created on: May 06, 2013
Date updated: Jun 05, 2017
Posted in: Installation

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