Publish knowledge base system by pointing CNAME record for your domain

What is CNAME record

A CNAME, or Canonical Name, record is an entry within the Domain Name System (DNS) that specifies where a user can find your web pages, or any other URL. You'll use this to associate your custom domain with your Knowledge Base System hosted by LiveHelpNow. 

Each hosting service has slightly different ways to create CNAME records. Guidelines are provided here for some of the common services. When in doubt, check with the particular company you're using for additional help or instructions.

GoDaddy.com

1. Log in to your account at www.godaddy.com.
2. Open the Domains tab and select My Domain Names. You'll be directed to the Domain Manager page.
3. Click the domain that you'd like to use with your LiveHelpNow Support System.
4. Click the Total DNS Control And MX Records link at the bottom of the section entitled Total DNS.
5. Click Add New CNAME Record in the box labelled CNAMES (aliases). If you've already created a CNAME record for your LiveHelpNow Support System address, click the pencil icon next to the existing CNAME record.
6. For the Name, enter only the subdomain of the address you want to use for your LiveHelpNow Support System. For example, if you picked support.yourdomain.com as your address, enter SUPPORT here.
7. Enter kb.livehelpnow.net as the Host Name. Specify a TTL or use the default setting of 1 hour.
8. Click OK, and then click OK again.

Back to the top

ix web hosting

1. Log in to your account
   Note: IX Web Hosting is no longer an active hosting provider. Most IX Web Hosting accounts were migrated to Site5 (shared hosting) or SiteGround (VPS/Dedicated). If you no longer see a login option for IX Web Hosting, please try accessing your account at Site5 Backstage or SiteGround Login. For assistance, check your old migration email or contact Site5/SiteGround support to confirm where your account now resides.
2. Click Manage below the Hosting Account section.
3. On the left side, click the domain you'd like to use with your LiveHelpNow Support System.
4. Next to DNS Configuration, click EDIT.
5. Click Add DNS CNAME Record.
6. Under Name, enter only the subdomain you want to use. For example, if you picked support.yourdomain.com as your LiveHelpNow Support System address, just enter support as the entry under Name.
7. Enter kb.livehelpnow.net under Data.
8. Click Submit.

Back to the top

1and1

1. Log in to your account. 
   Note: 1&1 has rebranded to IONOS. The steps remain the same, but you’ll now manage your DNS records inside the IONOS dashboard. Log in at https://login.ionos.com instead of the old 1&1 admin portal.
2. If it's not already selected, click the Administration tab.
3. Click Domains. The Domain Overview page appears.
4. From the New drop-down menu, select Create Subdomain. (If you've already created a subdomain for your LiveHelpNow Support System address, skip to step six.)
5. Enter only the subdomain you want to use, and click OK. For example, if you chose support.yourdomain.com  for your LiveHelpNow Support System address, you should enter support here.
6. Select the checkbox next to the subdomain that you will be using. Example: support.yourdomain.com
7. From the DNS menu, select Edit DNS Settings.
8. Click the radio button next to CNAME.
9. Enter kb.livehelpnow.net next to Alias.
10. Click OK.

Back to the top

EveryDNS.net

Note: EveryDNS.net was discontinued after being acquired by Dyn and later Oracle. If you are using DNS hosting, you’ll need to manage your records through your current provider (such as Cloudflare, IONOS, GoDaddy, Namecheap, or another registrar). The EveryDNS instructions are kept here for historical reference only.

1. Log in to your account at EveryDNS.net.
2. On the left side, click the domain you'd like to use with your LiveHelpNow Support System.
3. Since EveryDNS.net is your hosting service, and not your domain registrar, be sure that your domain points to EveryDNS.net's nameservers. This will allow your CNAME record configuration to take effect.
4. Below Add a Record:, you can create your CNAME record.
5. Next to Fully Qualified Domain Name, enter only the subdomain you want to use. For example, if you picked support.yourdomain.com as your LiveHelpNow Support System address, just enter support as the entry next to Fully Qualified Domain Name.
6. Select CNAME as the Record Type.
7. Enter kb.livehelpnow.net as the Record Value.
8. Click Add Record.

Back to the top

Yahoo!SmallBusiness

1. Log in to your account 
   Note: Yahoo! Small Business is now part of Verizon Small Business Essentials. You may need to log in at Verizon Small Business Essentials
2. Click Domain Control Panel below the domain you'd like to use with your LiveHelpNow Support System.
3. Click Manage Advanced DNS Settings.
4. Click Add Record.
5. In the Source field, enter only the subdomain you want to use. For example, if you designated support.yourdomain.com as the address of your LiveHelpNow Support System, enter support in the Source field.
6. Enter kb.livehelpnow.net in the Destination field.
7. Click Submit.

Back to the top

No-IP

1. Log in to your account at No-IP.
2. On the left side, click Host/Redirects.
3. Click Manage underneath Host/Redirects.
4. Click Add for a new entry, or click Modify and skip to step six for an existing entry.
5. Enter the host name. Example: SUPPORT from www.yourdomain.com, and select your domain name.
6. Select DNS alias CNAME at the host type.
7. Enter kb.livehelpnow.net as the Target Host and click Modify.

Back to the top

DNS Park

1. Log in to your account 
   Note: DNS Park has been acquired by EasyDNS. To update DNS records, log in via EasyDNS Control Panel
2. On the left side, click DNS Hosting.
3. Click the domain you'd like to use with your LiveHelpNow Support System.
4. Since DNS Park is your hosting service, and not your domain registrar, be sure that your domain points to DNS Park's nameservers. This will allow your MX record configuration to take effect.
5. Click Alias Records.
6. Under Host Name, enter only the subdomain you want to use. If you picked support.yourdomain.com as your LiveHelpNow Support System address, enter support
7. Under Destination Name, enter kb.livehelpnow.net.
8. Click Add Alias.

Back to the top

Other hosting services

Log in to your account on your hosting service's website, and go to the DNS management page.
Since CNAME records are special DNS records, they may be in sections such as DNS Management or Name Server Management. It's possible that you will have to enable advanced settings to create a CNAME record.
Delete existing CNAME entries for the address you want to use with your LiveHelpNow Support System.

Use the information in the following table when you create your CNAME record:

⚠️ Note: The older destination kb.globalknowledgebase.com is no longer in use. Always point your CNAME record to kb.livehelpnow.net.