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Publish knowledge base system by pointing CNAME record for your domain

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Question
How do i point a subdomain for my domain to my Knowledge Base System account?

Answer

What is CNAME record

A CNAME, or Canonical Name, record is an entry within the Domain Name System (DNS) that specifies where a user can find your web pages, or any other URL. You'll use this to associate your custom domain with your Knowledge Base System hosted by LiveHelpNow. 

First decide on a subdomain you would like to use for your Knowledge base. You could use something like support.yourdomain.com or help.yourdomain.com, if you want. Then you'll create a CNAME record for that address, associating/pointing it to supportsystem.livehelpnow.net. Keep in mind that changes to DNS records make take up to 48 hours to take effect.

Each hosting service has slightly different ways to create CNAME records. Guidelines are provided here for some of the common services. When in doubt, check with the particular company you're using for additional help or instructions.

 

GoDaddy.com

  1. Log in to your account at www.godaddy.com.
  2. Open the Domains tab and select My Domain Names. You'll be directed to the Domain Manager page.
  3. Click the domain that you'd like to use with your LiveHelpNow Support System.
  4. Click the Total DNS Control And MX Records link at the bottom of the section entitled Total DNS.
  5. Click Add New CNAME Record in the box labelled CNAMES (aliases). If you've already created a CNAME record for your LiveHelpNow Support System address, click the pencil icon next to the existing CNAME record.
  6. For the Name, enter only the subdomain of the address you want to use for your LiveHelpNow Support System. For example, if you picked support.yourdomain.com as your address, enter SUPPORT here.
  7. Enter supportsystem.livehelpnow.net as the Host Name. Specify a TTL or use the default setting of 1 hour.
  8. Click OK, and then click OK again.

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ix web hosting

  1. Log in to your account at ix web hosting.
  2. Click Manage below the Hosting Account section.
  3. On the left side, click the domain you'd like to use with your LiveHelpNow Support System.
  4. Next to DNS Configuration, click EDIT.
  5. Click Add DNS CNAME Record.
  6. Under Name, enter only the subdomain you want to use. For example, if you picked support.yourdomain.com as your LiveHelpNow Support System address, just enter support as the entry under Name.
  7. Enter supportsystem.livehelpnow.net under Data.
  8. Click Submit.

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1and1

  1. Log in to your account at https://admin.1and1.com
  2. If it's not already selected, click the Administration tab.
  3. Click Domains. The Domain Overview page appears.
  4. From the New drop-down menu, select Create Subdomain. (If you've already created a subdomain for your LiveHelpNow Support System address, skip to step six.)
  5. Enter only the subdomain you want to use, and click OK. For example, if you chose support.yourdomain.com  for your LiveHelpNow Support System address, you should enter support here.
  6. Select the checkbox next to the subdomain that you will be using. (Example: support.yourdomain.com)
  7. From the DNS menu, select Edit DNS Settings.
  8. Click the radio button next to CNAME.
  9. Enter supportsystem.livehelpnow.net next to Alias.
  10. Click OK.

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EveryDNS.net

  1. Log in to your account at EveryDNS.net.
  2. On the left side, click the domain you'd like to use with your LiveHelpNow Support System.
  3. Since EveryDNS.net is your hosting service, and not your domain registrar, be sure that your domain points to EveryDNS.net's nameservers. This will allow your CNAME record configuration to take effect.
  4. Below Add a Record:, you can create your CNAME record.
  5. Next to Fully Qualified Domain Name, enter only the subdomain you want to use. For example, if you picked support.yourdomain.com as your LiveHelpNow Support System address, just enter support as the entry next to Fully Qualified Domain Name.
  6. Select CNAME as the Record Type.
  7. Enter supportsystem.livehelpnow.net as the Record Value.
  8. Click Add Record.

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Yahoo!SmallBusiness

  1. Log in to your account at smallbusiness.yahoo.com.
  2. Click Domain Control Panel below the domain you'd like to use with your LiveHelpNow Support System.
  3. Click Manage Advanced DNS Settings.
  4. Click Add Record.
  5. In the Source field, enter only the subdomain you want to use. For example, if you designated support.yourdomain.com as the address of your LiveHelpNow Support System, enter support in the Source field.
  6. Enter supportsystem.livehelpnow.net in the Destination field.
  7. Click Submit.

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No-IP

  1. Log in to your account at No-IP.
  2. On the left side, click Host/Redirects.
  3. Click Manage underneath Host/Redirects.
  4. Click Add for a new entry, or click Modify and skip to step six for an existing entry.
  5. Enter the host name (example: SUPPORT from www.yourdomain.com), and select your domain name.
  6. Select DNS alias CNAME at the host type.
  7. Enter supportsystem.livehelpnow.net as the Target Host and click Modify.

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DNS Park

  1. Log in to your account at DNS Park.
  2. On the left side, click DNS Hosting.
  3. Click the domain you'd like to use with your LiveHelpNow Support System.
  4. Since DNS Park is your hosting service, and not your domain registrar, be sure that your domain points to DNS Park's nameservers. This will allow your MX record configuration to take effect.
  5. Click Alias Records.
  6. Under Host Name, enter only the subdomain you want to use. If you picked support.yourdomain.com as your LiveHelpNow Support System address, enter support.
  7. Under Destination Name, enter supportsystem.livehelpnow.net.
  8. Click Add Alias.

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Other hosting services

  1. Log in to your account on your hosting service's website, and go to the DNS management page.
    Since CNAME records are special Domain Name Service (DNS) records, they may be in sections such as DNS Management or Name Server Management. It's possible that you will have to enable advanced settings to create a CNAME record.
  2. Delete existing CNAME entries for the address you want to use with your LiveHelpNow Support System.
    Before entering a new CNAME record to point to supportsystem.livehelpnow.net, you should first delete any existing entries for the same alias. If you plan to transfer an existing web address to LiveHelpNow, you may want to copy any content currently at that address elsewhere first.
  3. Use the information in the following table when you create your CNAME record.
    If your service requires you to enter server information directly into the DNS tables, the entry below needs to have a type CNAME associated with them.

     

    Host Name/Alias

    Value/Destination

    support or help, any alias your find most appropriate supportsystem.livehelpnow.net 
    * This is the part of your website's address that you designated. For instance, if you chose support.yourdomain.com as the address, then support is the host name.

 


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Article Details
Views: 15554 Created on: Feb 02, 2011
Date updated: Jul 09, 2012
Posted in: Knowledge Base

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