Support Center > Knowledge Base> Article: New visitor notification

New visitor notification

Article ID: 5994 Email Print
Question
New visitor notification sometimes is very late or not shows at all, why is that?

Answer

New visitor notification may be set in Alerter settings and it is designed to alert operators of new visitor arrival.

Alerter settings

New visitor notification will only show if the following is true:

  1. The Operator Panel must be closed or minimized. If operator panel is open, the Alerter will assume that the operator is aware of all the activity on the site and does not need to be alerted.
  2. New visitor notification will only show for a visitor who has not visited your site in the last 24 hours. If you are testing please ask a friend using a different network to visit your site.

Related articles

Article Details
Views: 12066 Created on: Feb 27, 2011
Date updated: Sep 13, 2014

Poor Outstanding