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How to publish Knowledge Base system

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Question
I would like to publish our Knowledge Base so it can be accessed by our customers, what are the steps?

Answer

You may need the help of your webmaster to publish your Knowledge Base. Here are the steps:

1. Login to your LiveHelpNow account, Switch to admin panel and go to Knowledge -> Publish.

2. Add CNAME record for your domain and point it to supportsystem.livehelpnow.net, i.e. help.yourdomain.com pointed to supportsystem.livehelpnow.net. how to publish CNAME record for your domain

3. Provide full URL of the subdomain you had pointed to supportsystem.livehelpnow.net on the publish screen

publish with cname

It takes about 20 minutes to 2 hours for the change to be propagated and once it is, you will be able to access your knowledge base site by simply navigating to your subdomain. i.e. http://support.yourdomain.com

If you would like to further customize the look and feel of your support system and make it look just like your main website please refer to this article

 


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Article Details
Views: 15133 Created on: Feb 28, 2011
Date updated: Aug 13, 2015
Posted in: Knowledge Base

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