Online Tools for Websites
Chat, Ticket, Email, Knowledge
Support Center > Knowledge Base> Article: Operator panel refresh rate

Operator panel refresh rate

Article ID: 8754 Email Print
Question
How often does the operator panel refresh to let me know of a new chat in the queue?

Answer

Operator panel refresh rate varies from 7-15 seconds (15 seconds is default). You can adjust refresh rate by clicking the “Filter” link left of the “New Ticket” button in the Operator Panel and selecting a different filter with faster or slower refresh rate. Recommended filters are “All chatting and browsing” or “All Chatting”

Also please use LiveHelpNow Alerter for timely notifications of new chat/ticket and quick panel launch. You may download it at http://www.livehelpnow.net/alerter

Alerter will also allow an easy status change:

The Operator Panel is designed in the way so you do not have to keep the Operator Panel open when you are using Alerter.

Here is a video on how easy it is to accept new chat requests with Alerter:

Should you still have issues please watch this recorded demo:

http://www.livehelpnow.net/n/support/live-demo-recorded/default.aspx

 

 


Related articles

Article Details
Views: 12086 Created on: May 19, 2011
Date updated: Jul 06, 2012
Posted in: Live Chat System

Poor Outstanding