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URL masking or "White labeling" of the chat window

Article ID: 9235 Email Print
Question
I would like to hide LiveHelpNow URL in the chat window and use my domain URL, is it possible?

Answer

To accomplish URL masking* and white label your chat window please do the following:

  1. Add CNAME record for your domain and point it to www.livehelpnow.net. i.e. chat.yourdomain.com in CNAME www.livehelpnow.net
  2. Install LiveHelpNow chat button code and add the following javascript code on your website: 
<SCRIPT>
function CustomOpenLHNChat(){ if (typeof lhnWin !== 'undefined' && lhnWin){
if (!lhnWin.closed){
lhnWin.blur();
setTimeout(lhnWin.focus(), 10);
return false;
}
}

var wleft = (screen.width - 580-32) / 2;
var wtop = (screen.height - 420 - 96) / 2;
lhnWin=window.open('http://chat.yourdomain.com/lhn/livechatvisitor.aspx?lhnid=LIVEHELPNOW_NUMERIC_ACCOUNT_ID', 'lhnchat', 'left=' + wleft + ',top=' + wtop +',width=580,height=435,toolbar=no,location=no,directories=no,status=yes,menubar=no,scrollbars=no,copyhistory=no,resizable=yes');
}
</SCRIPT>

Please change chat.yourdomain.com with the URL you have pointed via CNAME and LIVEHELPNOW_NUMERIC_ACCOUNT_ID with your LiveHelpNow account # (numeric portion only)

The end result below:

If you are using department routing or multiple chat windows for your account, please simply append "zzwindow" and "d" to the chat url above like so:

http://chat.yourdomain.com/lhn/livechatvisitor.aspx?lhnid=LIVEHELPNOW_NUMERIC_ACCOUNT#&d=DEPARTMENT_ID&zzwindow=WINDOW_ID

Department ID may be retreived in Admin Panel->Account Setup->Departments, Window ID may be retreived in Admin Panel->Customization->Chat Window

* URL masking will only work for a http:// implementation and not for https://. Basically if you would like your chat to be secure, URL masking will trigger certificate errors and phishing filters.


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Article Details
Views: 21546 Created on: Jun 14, 2011
Date updated: Oct 29, 2014
Tagged: javascript


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