Support Center > Knowledge Base> Article: Callbacks Workflow

Callbacks Workflow

Article ID: 9941 Email Print
Question
How do I use the callback system?

Answer

The callback request system allows your customers to notify you when they need to speak with a live operator. It adds the functionality of an answering machine to your company website.

Select an open callback to expand the Callback request info and click “Assign” to direct the callback to an operator.

*Once an open callback request has been assigned, only the designated operator or the administrator can close the request*

“Accept” an assigned callback before you call the customer back. Only Administrators can “Reassign” callbacks.

“Close” the callback after you have called the customer.

  • Write closing notes to record any useful information
  • Click the “Close” link to close the callback request

Please watch this LiveHelpNow callback system overview video


Related articles

Article Details
Views: 9736 Created on: Jul 05, 2011
Date updated: Jul 02, 2012

Poor Outstanding