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Live chat installation on multiple websites

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Question
How do I setup two or more customized chat portals on different websites all under the same account?

Answer

In the live chat software, you can have two or more different live chat portals setup under the same account which would look and act differently for your customers while still connecting to the same LiveHelpNow account. To accomplish this please follow these steps:


  1. Start by creating a new department for the new website in Admin Panel->My account->Departments
  2. Switch to "Admin Panel" and choose "Chat System->Customization->Chat window"
  3. Click on "Add window customization" to add and customize a new chat window for your new live chat portal. 
  4. You can now customize pre-chat requirements, offline window preferences, system messages, etc for each chat window by choosing appropriate customization options in the menu. Where to go to customize the chat system.
  5. Choose "Admin panel -> Chat System -> Installation menu. Select Classic or Embedded installation depending on which window you created in the 1st step.
  6. After choosing the installation tpye you require, you will be given a code snippet to place on your website.
  7. Copy the code and install it on your new website / portal.

 


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Article Details
Views: 29558 Created on: Jan 19, 2010
Date updated: Apr 20, 2018

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