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General Questions 34 Articles
- Billing and Pricing 7 Articles
- Services and Features 41 Articles
- Security and Privacy 11 Articles
- RFQ / RFP questions 1 Articles
- Salesforce Integration for LiveHelpNow Chat System
- LiveHelpNow Section 508 Compliance & Accessibility for Visually Impaired Users
- Why LiveHelpNow Help Desk Software is Different
- Chatting with multiple customers at the same time
- LiveHelpNow help desk suite - quick overview
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Getting Started 23 Articles
- Offline window settings
- Chatting with multiple customers at the same time
- Firewall setup for LiveHelpNow service
- How to customize LiveHelpNow
- I have Google Tag Manager (gtm), Google Analytics Classic (gaq) and Universal Google Analytics (ga), but it always defaults to ga with the embedded window
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Customization 18 Articles
- Live Chat System 50 Articles
- Ticket System 21 Articles
- Knowledge Base 12 Articles
- Embedded Widget 3 Articles
- Salesforce Integration for LiveHelpNow Chat System
- Live chat installation on multiple websites
- Offline window settings
- Customize with different languages
- Integration with Google Analytics & Google AdWords
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Advanced Customization 44 Articles
- Adv Installation 2 Articles
- Adv Troubleshooting 3 Articles
- Adv Customization 6 Articles
- Integrations 27 Articles
- HelpOut Tab 12 Articles
- Chat Buttons 8 Articles
- Chat Windows 7 Articles
- Chat Invitations 5 Articles
- Ticket Windows 1 Articles
- Redirect to custom offline window when all operators are offline
- Streaming API - Eventing API (Webhooks)
- Install live chat as a link
- Supplying already known pre-chat fields
- Custom Live Chat Buttons
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Troubleshooting 44 Articles
- Hiding embedded widget when all agents are offline
- Windows App (Alerter) is showing "Connecting to notifications" message
- LiveHelpNow operator panel loads slowly, shows "Page not found" errors or freezes.
- I updated to windows 10, now the alerter does not give sound notifcations, why?
- "Live chat is currently unavailable" message