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  2. Categories
  3. Troubleshooting

Troubleshooting

23 Articles
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  • 59

Live Chat auto invitations do not appear when testing

  • 5557
  • 0

Troubleshooting Android App notifications

  • 11342
  • 0

Windows App (Alerter) is showing "Connecting to notifications" message

  • 19663
  • 60

Hiding embedded widget when all agents are offline

  • 22613
  • 57

How to fix audio notifications for LiveHelpNow Windows App

  • 20390
  • 57

LiveHelpNow Windows App MSI installer fails with error 2503 and 2502

  • 199971
  • 72

Time Duration in Excel

  • 22152
  • 26

This installation package could not be opened

  • 29580
  • 58

The installer was interrupted before LiveHelpNow could be installed. You need to restart the installer to try again.

  • 80327
  • 30

Error: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor"

  • 20643
  • 58

There is a problem with this Windows installer package. A DLL required for this install to complete could not be run.

  • 21416
  • 57

Why is there a message when installing the Alerter that says: "Object already exists"?

  • 90337
  • 131

Viewing Exported CSV files containing Arabic characters

  • 34373
  • 28

Using traceroute to diagnose network routing issues

  • 36380
  • 60

"Live chat is currently unavailable" message

  • 24224
  • 58

Published knowledge base articles display incorrectly

  • 22508
  • 57

Hardware Firewall SonicWall Issues

  • 25392
  • 70
  • 0

Troubleshooting live chat button status

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