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  • General Questions 20 Articles

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    • Can my agents handle multiple chats at a time?
    • How many web agents does my site require?
    • Why LiveHelpNow Help Desk Software is Different
    • Is there a limit to the number of chats I can have each month?
    • I have multiple web sites I would like to support. Is this possible with LiveHelpNow ?
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  • Getting Started 13 Articles

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    • How to customize LiveHelpNow
    • How to Search Chat History
    • How do I view the Browsing History for a visitor?
    • Chatting with multiple customers at the same time
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  • Customization 14 Articles

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    • How to customize LiveHelpNow
    • Live chat installation on multiple websites
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    • Pre and Post inquiry Customer satisfaction surveys
    • Integration with Google Analytics & Google AdWords
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  • Advanced Customization 17 Articles

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    • Chat Invitations 1 Articles
    • Install live chat as a link
    • Trigger chat invitations
    • Custom information feed
    • Redirect to custom offline window when all operators are offline
    • Custom Live Chat Buttons
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  • Troubleshooting 24 Articles

    • Live Chat auto invitations do not appear when testing
    • Time Duration in Excel
    • Troubleshooting Android App notifications
    • Published knowledge base articles display incorrectly
    • Why is there a message when installing the Alerter that says: "Object already exists"?
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  • Security and Compliance 3 Articles

    • LiveHelpNow Data Protection and Storage
    • Configuring SSO in Azure AD
    • Configure SSO in Google SAML
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