All knowledge Base Categories
These categories contain some of our most popular articles
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- Billing and Pricing 2 Articles
- Services and Features 30 Articles
- Security and Privacy 9 Articles
- RFQ / RFP questions 1 Articles
- Can my agents handle multiple chats at a time?
- How many web agents does my site require?
- Why LiveHelpNow Help Desk Software is Different
- Chatting with multiple customers at the same time
- I have multiple web sites I would like to support. Is this possible with LiveHelpNow ?
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Getting Started
All resources you need to get started with LiveHelpNow Omnichannel Help Desk Software. From set up to training.
- How to customize LiveHelpNow
- How do I view the Browsing History for a visitor?
- Chatting with multiple customers at the same time
- How to Search Chat History
- How do I share filters with my agents?
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Customization
Workflows for chat, ticket, call and self help systems. Look & feel customization. Process automation.
- Live Chat System 42 Articles
- Ticket System 15 Articles
- Knowledge Base 16 Articles
- Embedded Widget 3 Articles
- Workforce Management 2 Articles
- How to customize LiveHelpNow
- Live chat installation on multiple websites
- Exchange of confidential information in chat or ticket
- Agents explained
- Offline window settings
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- Adv Installation 4 Articles
- Adv Troubleshooting 3 Articles
- Adv Customization 9 Articles
- Integrations 23 Articles
- HelpOut Tab 1 Articles
- Chat Buttons 4 Articles
- Chat Windows 5 Articles
- Chat Invitations 1 Articles
- Custom information feed
- Install live chat as a link
- Trigger chat invitations
- Redirect to custom offline window when all operators are offline
- Custom Live Chat Buttons
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Security and Compliance
HIPAA, ADA, PCI, SOC, ISO and other documentation as well as how to configure your account to comply with today's security standards.
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Hue AI
How LiveHelpNow Hue helps your customers and agents resolve issues faster and with 100% satisfaction.