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  • General Questions

    • Billing and Pricing 2 Articles
    • Services and Features 32 Articles
    • Security and Privacy 9 Articles
    • RFQ / RFP questions 1 Articles
    • Can my agents handle multiple chats at a time?
    • How many web agents does my site require?
    • Why LiveHelpNow Help Desk Software is Different
    • Is there a limit to the number of chats I can have each month?
    • I have multiple web sites I would like to support. Is this possible with LiveHelpNow ?
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  • Getting Started

    • Installation 12 Articles
    • Training Resources 19 Articles
    • Account Setup 8 Articles
    • How to customize LiveHelpNow
    • How to Search Chat History
    • How do I view the Browsing History for a visitor?
    • Chatting with multiple customers at the same time
    • Firewall setup for LiveHelpNow service
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  • Customization

    • Live Chat System 41 Articles
    • Ticket System 14 Articles
    • Knowledge Base 14 Articles
    • Embedded Widget 3 Articles
    • Workforce Management 2 Articles
    • How to customize LiveHelpNow
    • Live chat installation on multiple websites
    • Salesforce Integration for LiveHelpNow Chat System
    • Bot Actions
    • Emojis in Live Chat and Support Ticket Communications
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  • Advanced Customization

    • Adv Installation 4 Articles
    • Adv Troubleshooting 3 Articles
    • Adv Customization 9 Articles
    • Integrations 24 Articles
    • HelpOut Tab 1 Articles
    • Chat Buttons 4 Articles
    • Chat Windows 5 Articles
    • Chat Invitations 1 Articles
    • Install live chat as a link
    • Trigger chat invitations
    • Custom information feed
    • Redirect to custom offline window when all operators are offline
    • Custom Live Chat Buttons
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  • Troubleshooting

    • Live Chat auto invitations do not appear when testing
    • Windows App (Alerter) is showing "Connecting to notifications" message
    • Time Duration in Excel
    • Troubleshooting Android App notifications
    • Published knowledge base articles display incorrectly
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  • Security and Compliance

    • LiveHelpNow Data Protection and Storage
    • Configuring SSO in Azure AD
    • Configure SSO in Google SAML
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  • Hue AI

    • Hue AI Agent Manual
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