How do I setup two or more customized chat portals on different websites all under the same account?
In the live chat software, you can have two or more different live chat portals setup under the same account which would look and act differently for your customers while still connecting them to the same LiveHelpNow account. To accomplish this please follow these steps:
- Start by creating a new department for the new website/brand in Admin Panel-> System setup->Departments
- Then choose Chat -> Chat windows
- Click on "Add window" to add and customize a new chat window for your new live chat portal(additional brand). You may configure pre-chat requirements, offline window preferences, system messages for your new chat portal here.
- Choose System Setup -> Website code. Click "Create embedded widget" to create a new widget code installation and select Chat window you created in the previous step to link the widget code to the correct window.
- Copy the code and install it on your new website / portal.
Please make sure to read through live chat system customization checklist.