Pre and Post inquiry Customer satisfaction surveys

How do I track my CSAT scores?

Track your help desk CSAT scores in real time. Automate damage control.


Gauge the quality of your support by prompting customers to fill out a brief satisfaction survey when they receive responses from your CSR and after their live chats are complete or when tickets are resolved. Review survey statistics for your account, department and by operator to determine best practices and identify top performers.

Applicable resources

How to Setup a Post Chat or Ticket Survey

KPI Dashboard setup

Add customer satisfaction surveys to your ticket responses and resolutions



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