How do I track my CSAT scores?
Track your help desk CSAT scores in real time. Automate damage control.
REAL TIME CSAT SCORES
Gauge the quality of your support by prompting customers to fill out a brief satisfaction survey when they receive responses from your CSR and after their live chats are complete or when tickets are resolved. Review survey statistics for your account, department and by operator to determine best practices and identify top performers.