Allow customers to submit inquiries via URL, link

How do I install ticket submission form to be launched via a link

For popup style ticket submission window please use this guide.

Step 1. Get Support Portal URL

Go to Admin panel->Support Channels -> Support Portal and copy your Support Portal URL. If you did not configure a custom support portal URL it will look something like this

Step 2. Get your Account #

Find and take note of your LiveHelpNow account # found on the very bottom of the Admin Workspace


Step 3. Assemble the link for ticket submission form.

Your ticket submission form link can now be assembled. It will look like this


Optional Parameters

By default submitted ticket will use your default department and default ticket window. You may override these by using "wid" and "did" URL parameters like so:


You may retrieve department ID in Admin Workspace -> System Setup -> Department and Ticket Window ID in Admin Workspace -> Ticket -> Forms

By default the ticket submission form will use system styles for each of the elements within the ticket submission window. You may override those by supplying the URL to your CSS overrides like so:


You are all set. You may now use the ticket submission form link anywhere within your website or mobile app to open "popup" style ticket submission window.

Related: How do I embed chat, ticket, callback or knowledge base widgets into a specific element on my website?

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