Allow customers to request callback via URL, link

How do I offer customers to request call back via a dedicated popup style page

For popup style callback submission window please use this guide.

Step 1. Get Support Portal URL

Go to Admin panel->Support Channels -> Support Portal and copy your Support Portal URL. If you did not configure a custom support portal URL it will look something like this

Step 2. Get your Account #

Find and take note of your LiveHelpNow account # found on the very bottom of the Admin Workspace


Step 3. Assemble the link for callback submission form.

Your callback submission form link can now be assembled. It will look like this


Optional Parameters

By default submitted callback will use your default department and default callback window. You may override these by using "wid" and "did" URL parameters like so:


You may retrieve department ID in Admin Workspace -> System Setup -> Department and Callback Window ID in Admin Workspace -> Call management -> Forms

By default the callback submission form will use system styles for each of the elements within the callback submission window. You may override those by supplying the URL to your CSS overrides like so:


You are all set. You may now use the callback submission form link anywhere within your website or mobile app to open "popup" style callback submission window.

Related: How do I embed chat, ticket, callback or knowledge base widgets into a specific element on my website?

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