LiveHelpNow Analytics Report List
What reports are available in the LiveHelpNow Analytics system?
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Executive Reports Main Overview Marketing Overview Content Overview
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Marketing Reports Referrers Referrer URLs Search Engines Search Terms Landing Pages Top Web Visitor Entry Points
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Chat System Operator Time Clock Contact List (collected via pre-chat window) Daily Live Chat Statistics Daily Live Chat Breakdown Chat Transcripts Chat Transcripts (Bulk Print) Dropped Chat Sessions Chat Transcripts export Chat Tag Statistics Chat Launch URLs Top Pages where live chats are requested Chat Survey Statistics Chat Survey Statistics by Operator |
Website Visitors Daily Visitors Visits vs. Page views New vs. Returning Visitors Visitors by Country Visitor Languages Hourly Visitors Top Content Top Exit Points Browser Versions Platform Versions Browser/Platform Combo Screen Resolutions Screen Colors Java Enabled Raw Visitor Data |
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Ticket System Ticket System detailed statistics Ticket System performance Contact List (collected via ticket submission) Tickets by Category Tickets by Priority Tickets export Tickets by Assignment Tickets by tag Drill down and view past tickets by tag category. Ticket Survey Statistics Ticket Survey Statistics by Operator |
Knowledge Base System Search terms Highly Rated content Poorly Rated content Most viewed content Least viewed content |
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Call Log System Contact List (collected via callback requests) Calls by tag Drill down and view past calls by tag category. Export call log
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