Two-Factor Authentication (MFA, 2FA)

How Can I Enable/Disable Two-Factor Authentication?

Two-factor authentication is a feature that combines password validation and phone(or email), thus adding another layer of security. After an agent enters the password, he/she will get a second code sent to his/her phone and/or email. Only after the agent enters the code will he/she get into the account.


To increase account security, you can enable Two-Factor Authentication for your account in Admin Panel -> Security -> Security & compliance settings. It makes it that much harder for unauthorized users to access your online accounts.


Important: After you enable Two-Factor authentication, agents will be asked to enter the Two-Factor authentication code to be able to login.
ImportantIf you are logging in via third party SSO / Sign in with Google, etc. options, LiveHelpNow configured Two-Factor Authentication will not be applicable.

Where to configure Two-Factor Authentication

To access Two-Factor Authentication settings,

  1. Log into your LiveHelpNow account. Proceed to Admin Panel -> Security -> Security & compliance settings. 
  2. Scroll to Security section and enable Two-Factor Authentication

  3. Specify whether only Admin agents, agents in specific department or all agents to be required to use two-factor authentication upon login

  4. Specify whether two-factor to be validated upon each login or once per IP address.


If you need further assistance, please feel free to write to with your questions. We will be more than happy to help.

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