Showing Agent photo in chat
How do I show agent photos in the chat window for my customers to make it more personal
To have agents' photos show in the chat window please do the following:
- Go to Admin Panel -> System Setup -> Departments and select the department the operators are in.
- Check 'Display Agent's Photo In Chat' and select 'Update department'.
- Upload photographs for each operator in this department, please make sure that photographs do not exceed 110px in width. To upload photographs please go to Admin Panel -> System Setup -> Agents and click on an individual operator record to attach a photograph to the operator's profile. Agents may also upload photos themselves in Admin Panel -> Personal settings
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