Customize with different languages

Does LiveHelpNow support different languages?

Yes. You can translate your LiveHelpNow account into any language for the customer facing side of the software.

Here are the steps to customize each live chat workflow into the language you desire.

Surveys (Create multiple surveys, including post-chat surveys)

Chat System

   Chat widget labels - This article will show you how to customize labels. (Dictionary option)


   Chat button - This article will show you how to customize your own button.


   Chat Window - Please go to the following to change the statements in the chat window.

              Admin Panel > Chat > Chat windows                       

Ticket System

   Ticket labels - Please go here to customize the labels for the ticket submission form.

              Admin Panel > Ticket >  Ticket forms

   Ticket emails 

              Admin Panel > Ticket > Categories/Email Templates 

Knowledge Base/ Support Portal

   Articles - Please go here to create and customize your FAQ articles.

             Admin Panel > Knowledge > Articles

   Glossary - Please go here to customize the glossary of your support page.

             Admin Panel > Knowledge > Edit Glossary

   Look & feel - Design and style your customer facing knowledge base site


Callback System

To edit the callback request form, go to Admin -> Callback -> Forms

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