Chat System Customization

How do I brand and customize the Chat System?

The LiveHelpNow Chat System is customizable to fit your branding and language preferences. 

Implementation begins when you add Live Chat Code to your site or email it to your webmaster. 

  • Get LiveHelpNow Widget Code:
    Admin Panel -> System Setup -> Website code

  • Download LiveHelpNow Alerter: (Optional, but very useful app for Operators)   

  • Customize Customer Facing Widget Areas: 
    Admin Panel > Chat


NOTE: If you have multiple chat window customizations, always select the correct window before applying changes.

  1. Chat Window Customization:
    Admin Panel > Chat > Chat Windows
    Modify the look and feel of your chat windows. Create up to 30 chat window customizations; each with its own Invitation Window, Pre-Chat Requirements, System Messages, Billboards, Post-Chat Survey, and Offline Window.

  2. Chat Invitation: 
    Admin Panel > System setup -> Website code (select widget to customize automatic invitation)
    Customize an automatic chat invitation to present to browsing visitors.
    We rcommend using automations in favor of automatic chat invitation as you can configure invitation to show for a very specific subset of your visitors.

  3. Setup Pre-Chat Requirements:
    Decide which information (if any) is requested from visitors before a chat session may begin.

  4. Your Chat System Messages:
    Customize the system messages that are displayed to customers during chat sessions. Please do not replace $$$_$$$ fields.

  5. Advertise with Billboards:
    Display custom promotional messages to your chatters during chat sessions.

  6. Get Customer Feedback with Post-Chat Surveys:
    Setup post chat surveys in Admin Panel > System setup -> Surveys 

  7. Configure Offline workdflow 

TIP #1: Enrich experiences by adding operator photos to your customer-facing chat windows.

TIP #2: Enable Chat Tagging to allow operators to tag chats and track live chat trends in LiveHelpNow Analytics

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