I already have a Twilio number and would like to use it with my LiveHelpNow account, how do I accomplish this?
Here's how to connect Twilio number messaging service with your LiveHelpNow account to send/receive text messages for the number from within your LiveHelpNow account
In the Twilio console navigate to Phone numbers→ Manage → TwiML apps
Select "Create new TwiML app"
Name the app "LiveHelpNow"
Provide the following URL in Messaging → Request URL: https://webhooks.livehelpnow.net/twilio/sms/9XgweR8M2RkBgR39VFQp
Save the app
In the Twilio console navigate to Phone numbers→ Manage → Active Numbers
Select the number for which you would like to handle text messaging for out of your LiveHelpNow account
Scroll down to Messaging section
Select "TwiML app" for CONFIGURE WITH OTHER HANDLERS setting
Select "LiveHelpNow" for TWIML APP setting
Contact LiveHelpNow team either by calling us at +1-877-548-3001 or by email at firstname.lastname@example.org and ask to connect your Twilio messaging service with your LiveHelpNow account.
Your must provide the following information:
- Twilio Account SID
- Twilio Auth Token
- Twilio phone number
Your Twilio number can now be used with your LiveHelpNow account to send and receive text messages.
If you would like LiveHelpNow to also manage voice communications for this number please contact your LiveHelpNow success manager.