How to Generate Reports On-Demand

Where do I find LiveHelpNow reports for my account, and how do I generate them?

A wide variety of website performance reports can be generated by logging into your LiveHelpNow account and switching to Admin panel -> Reporting.

If you cannot see the Analytics tab then you do not have access to reports. If you need access to Analytics, contact your Administrator.

To generate a report:

  1. Select a category from the navigation menu on the left hand side.
  2. Select a report. Data from the past week (7 days) is used by default.
  • Select a date range, up to 30 days for most reports.
  • Easily export report data in Microsoft Excel format.

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