LiveHelpNow Pricing
How much does LiveHelpNow cost?
LiveHelpNow omnichannel conversation software consists of the following services: A top rated Live Chat System, Chatbots and a live agent assistant powered by AI (Hue), Ticket/Email Management, Knowledge Base, and Call Management.
Live Chat, Ticket/Email Management and Knowledge Base are each offered at $21 per agent monthly. The Call Management system is offered at $9 per agent monthly.
Costs are calculated this way: Cost of licenses x Number of agent licenses = Total Cost + eligible discounts & additional features (see below)
Discounts:
3 or more different systems as a bundle: 30% recurring discount
Annual subscriptions paid in advance: 10% discount. Yearly payments are NOT refundable even if subscription is cancelled in the middle of a billing cycle.
Additional features:
Chatbots are offered at a $95 flat monthly fee that includes free implementation support and maintenance of the chatbot. LiveHelpNow's AI Chatbot and a live agent assistant Hue can be added for an additional cost starting at $300 per month.
Live Chat includes 2-way SMS Texting with one SMS enabled number eligible per paid agent license. Starting May 1, 2024, SMS service is a flat monthly fee of $25 that includes 2,500 SMS messages. Those messages can be shared across all of your SMS enabled numbers. Registration of +1 long code / local numbers is required. For the first number registered, your account will be charged a one-time 10DLC registration fee of $50. There are no registration fees for additional local numbers or toll-free numbers.
LiveHelpNow for Enterprise Pricing:
LiveHelpNow Enterprise offers the following additional features
- 2 year storage of chat and ticket history
- Unlimited multibrand support
- Unlimited visitor and ticket triggers
- IP Restrictions: Ability to limit access to your account to specific IP addresses
- Data purge required for HIPAA compliance
- Product Training (Private Training Webinars)
- Build custom features and integrations with guaranteed timely delivery
- Password expiration, terms set by you.
- Up to 1000 SMS Messages allowed per month per operator license.
Enterprise package is offered at an additional $15/agent/month
Additional SMS messages may be purchased at any time. See the table below for the cost of additional SMS messages:
| SMS Messages | Cost/month |
|---|---|
| 2.5k (required with SMS subscription) | $25 |
| 5k | $50 |
| 10k | $100 |
| 25k | $240 |
| 50k | $475 |
| 100k | $950 |
| 150k | $1425 |
| 200k | $1900 |
| 250k | $2375 |
Additional Pricing Information