Can my agents handle multiple chats at a time?
Can my agents handle more than one chat at a time?
Absolutely!
The LiveHelpNow operator panel is layed out in order to helps an agent serve up to 5 chat session simultaneously with minimum stress.
Of course an agent can serve unlimited chat sessions at a time, we just recommend no more than 5.
How do I manage the chat windows when I am chatting with more than one customer?